Responsible Gaming
Gaming Should Be Fun, Not a Source of Income
At Crossing Rachmaninoff, we believe online pokies should be enjoyed as entertainment only. Gambling should never be viewed as a way to make money or solve financial problems. Always gamble with money you can afford to lose, and never chase losses or borrow to fund your gaming.
Age Verification
You must be 18 years of age or older to play online pokies in New Zealand. It is illegal for anyone under the legal gambling age to participate in gambling activities. We are committed to verifying the age of all players and preventing underage gambling.
Warning Signs of Problem Gambling
If you recognise any of the following behaviours in yourself or someone you know, it may be time to seek help:
- Spending more money or time gambling than intended
- Chasing losses by gambling more to recover lost money
- Hiding gambling activities or lying about the amount gambled
- Neglecting family, work, or other responsibilities due to gambling
- Borrowing money or using credit to fund gambling
- Feeling anxious, irritable, or restless when not gambling
- Failed attempts to cut down or stop gambling
- Using gambling to escape problems, stress, or negative emotions
- Risking important relationships or opportunities because of gambling
Self-Help Tools & Player Protection
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount you're willing to lose during a session or period
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
- Session Time Limits: Set automatic time-outs to interrupt your gaming session
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you need a break
We encourage you to use these tools proactively. Contact our support team if you need assistance setting up any of these protections.
Support Organisations & Resources
If you or someone you know is struggling with problem gambling, help is available. The following organisations provide free, confidential support:
New Zealand
- Problem Gambling Foundation – Free counselling and support services
www.problemgambling.nz - Gamblers Anonymous – Support groups and peer assistance
www.gamblersanonymous.org.nz - Samaritans – 24/7 emotional support
Call 0800 726 666
Australia
- Gambling Help Online
www.gamblinghelponline.org.au
United Kingdom
- GamCare
www.gamcare.org.uk - GamStop – National self-exclusion scheme
www.gamstop.co.uk
Canada
- Responsible Gambling Council
www.responsiblegambling.org
United States
- National Council on Problem Gambling
www.ncpgambling.org
Need Help? Take Action Today
If you're concerned about your gambling or the gambling of someone you care about, please reach out to one of the support organisations listed above. These services are confidential, non-judgmental, and available to help you.
Remember: Seeking help is a sign of strength, not weakness. Support is available 24/7.
This Responsible Gaming information is provided for educational purposes. Crossing Rachmaninoff is committed to promoting safe and responsible gaming in accordance with New Zealand gambling regulations.